warranty

TUUCI constructs its shade structures with the finest marine-grade materials available. We test our products in extreme weather environments to ensure stability, durability and years of worry-free service. In addition, TUUCI personnel carefully follow specific quality control procedures and inspect each product to ensure freedom from any type of manufacturing defect. Our goal is to produce shade platforms that will exceed your expectations and provide a shade experience like no other in the world. The limited warranty protection detailed below covers manufacturing defects only.

 

15-Year Warranty Premium Umbrellas
Ocean Master™, Plantation™, Ocean Master and Plantation MAX™ Umbrellas

15-years
Entire frame structure, including mast, hubs, struts, brackets and hardware

10-years
SUNBRELLA® and other TUUCI Tuff Skin marine-grade fabric

5-years
Frame finishes, including powder coat and TUUCI’s exclusive Aluma-TEAK™
Manual lift systems and related components, including gear boxes and worm drives

1-year
Electrical components, including LED lighting, heaters and automation components

 

5-Year Warranty Essential Umbrellas
Bay Master™, Bay Master MAX™ and Vineyard™ Umbrellas

5-years
Entire frame structure, including mast, hubs, canopy ribs and hardware
SUNBRELLA® and other TUUCI Tuff Skin furniture-grade fabric
Frame finishes, including powder coat finishes

10-years
SUNBRELLA® and other TUUCI Tuff Skin marine-grade fabric

1-year
Electrical components, including LED lighting

 

15-Year Warranty Premium Aluminum Framed Cabanas
TUUCI Equinox™ Cabana

15-years
Entire frame structure, including trellis walls, trellis roof, beams, columns and bench supports

10-years
SUNBRELLA® and other TUUCI Tuff Skin marine-grade fabric

5-years
SUNBRELLA® and other TUUCI Tuff Skin furniture-grade fabric
Frame finishes, including powder coat and TUUCI’s exclusive Aluma-TEAK™

1-year
Electrical components, including LED lighting, heaters and automation components

 

5-Year Warranty Essential Aluminum Framed Cabanas, Lounges and Sculptures
TUUCI Eclipse™, Atlantis™, Grand Pacific™ and St Tropez™ Cabanas; Mercury™, Crescent™ and Air™ Lounges; Stingray™ Shade Sculpture

5-years
Entire frame structure, including trellis walls, trellis roof, beams and columns.

10-years
SUNBRELLA® and other TUUCI Tuff Skin marine-grade fabric

5-years
SUNBRELLA® and other TUUCI Tuff Skin furniture-grade fabric
Frame finishes, including powder coat and TUUCI’s exclusive Aluma-TEAK™

 

15-Year Warranty Bases
G-Plate, In-Ground, Aluma-Crete Cube Shade Anchors

15-years
Stainless steel stems, flush mounts, security mounts, bottom plates, frames
Galvanized steel plates

5-years
Stainless steel hardware (hitch pins, bolts, star knob)
Beauty covers, concrete pavers, filled concrete
Finishes, including powder coat and TUUCI’s exclusive Aluma-TEAK™

warranty terms and conditions

Forces of Nature

Although all TUUCI marine-grade shade equipment is rigorously tested to withstand incredible forces of nature, TUUCI does not recommend or warranty the deployment or use of any collapsible shade equipment in wind conditions which exceed 25 MPH (45 MPH for the MAX F-1; TUUCI Equinox depending on configuration may exceed 100 mph).

TUUCI will only warranty products which are properly secured to an adequate base or anchoring system. Furthermore, TUUCI will not cover any damage to a shade or base device which occurs as a result of contact with the ground or any other foreign object including damage which occurs as a result of sudden and severe weather events or other extreme acts of nature. In general, TUUCI recommends that all collapsible shade products be securely closed when not in use.

TUUCI can recommend specific base weight and anchoring systems for specific parasol styles, shapes and sizes, however, TUUCI will only warrant the safe, sensible and reasonable operation of our shade structures within the recommended deployment guidelines. Please contact TUUCI directly if requesting shade devices and anchoring systems which can be warranted in sustained wind conditions which exceed 25 MPH.

Fabrics and Finishes

TUUCI passes to its customers the identical fabric warranties granted by the various manufacturers, which protect against the fabric losing its color or strength from extreme exposure conditions, including UV degradation and mildew. Users must properly maintain (including clean regularly) fabrics for the warranty to be effective. These warranties do not cover damage from contact with foreign objects, misuse or abuse (rips, burns, tears and holes).
With intensive usage of the products in a hostile environment (seaside and indoor pool use), we advise that you regularly rinse the fabric of the umbrella using fresh water in order to prevent the build-up of salt and chloride residues.

If any fabric (SUNBRELLA® or other TUUCI Tuff Skin) fabric is rendered unserviceable by loss of color or strength caused by UV degradation, mildew, rot or atmospheric chemicals, TUUCI will replace or repair the fabric at its discretion. Labor charges will apply to the cutting and sewing of any fabric replaced under warranty.

If TUUCI applied powder coating or Aluma-TEAK™ finish to frames, structures or shade anchor flakes, bubbles, peels, or loses color within five (5) years from the date of purchase, TUUCI will replace or repair any paint finish damage at its own discretion. This warranty does not cover any type of scratches or abrasions to finish caused from metal to metal contact (ex. From table tops or storage) or any resulting corrosion that results from scratches or abrasions.

Seaside and indoor pool use, salt and chlorides can accumulate on the powder coat and Aluma-TEAK™ finishes, leading to finish failure outside warranty coverage. Failure to perform regular cleanings with fresh water may cause the finish to blister, oxidize and/or discolor, voiding this limited warranty.

Shade Anchors
Warranty only covers manufacturing defects of structural integrity. It does not cover breakage, chipping, crumbling concrete or finish abrasions due to contact with other objects, improper use or issues caused by “onsite” transit or other wear and tear.

Electrical Components

Optional LED lighting, heaters and automation electrical components are warranted for a period of one (1) year from the date of purchase against manufacturing defects in materials and workmanship to the original purchaser of the product. This warranty does not apply to damage resulting from accident, misuse, tampering, negligence or abuse. TUUCI will, at its option, repair or replace these products found defective.

Process for Warranty Claims to Structure

If warrantable damage occurs to the hubs, mast or stainless-steel hardware, TUUCI will replace or repair any item listed in this category at its discretion. Superficial damage, including any type of scratches or abrasions caused from contact with the moving components of the frame itself or canopy during normal operation are not eligible for warranty coverage unless the damage compromises the structural integrity of the frame. For the warranty to apply, products must be properly cared for and maintained. Any product modification by customer or third party voids this warranty.

General Limitations

The limited warranties outlined above cover only manufacturer defects, not damage caused by the product striking the ground or other object. Normal wear and tear is not covered under this limited warranty. The redeemable value of all warranties provided herewith shall be prorated over the life of the specific limited warranty itself. In all cases, the warranty claimant shall be responsible for all shipping and/or freight charges incurred by claimant or TUUCI as a result of a warranty claim. Labor for installation of parts covered under TUUCI Warranty is not included.

All warranty claims must be submitted with an original proof of purchase dated from the dealer of origin, a description of damaged product, including how the damage occurred, along with photos of the damaged product. The foregoing warranties may not be assigned and are available only to the original purchaser of TUUCI products. TUUCI reserves at its sole discretion the right to repair, replace, or redesign any product that is returned as a result of a warranty claim.

Always Buy From an Authorized TUUCI Dealer

TUUCI proudly sells its products through a carefully selected network of Authorized Dealers. If you purchase through one of our Authorized Dealer partners, you can be sure you are receiving the latest innovation and uncompromising quality you can expect from TUUCI. Beware of those who claim to be authorized dealers but are not in fact part of our Authorized Dealers network. Only purchases from a TUUCI Authorized Dealer will be supported by our warranty program.

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